Login Probleme in der APP

Wir haben auch öfters diese Meldung obwohl die Internetverbindung gut ist

Hi jwessel193,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you try logging in again and see how it goes? Before you do, clear your browser's cache and cookies first. You can also use Incognito or a different browser for this. As for your internet connection, you can try restarting it and reconnecting your device to it. Or if you can change to a different internet connection or mobile data, you can try that as well. There's a possibility that the issue is with the device you're using when being connected to your Internet Service Provider (ISP), so you can try using a different device as well for this. If needed, you can reset its password, and then try logging in again. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Give it a try and reach out again if you need any other help.