Dropdown Formular funktioniert nicht

Guten Tag,

unsere Kundin hat folgendes Problem:

Bei der Frage "Wie ist die Rechtsform Ihres Unternehmens?" öffnet sich bei der Kundin das Dropdown auf dem Tablet nicht.

An was könnte das liegen? Können Sie uns da helfen?

Anbei der Link zum Formular:

https://eu.jotform.com/build/210521918593356

Mit freundlichen Grüßen,

I love Design

Hi ilovedesign18,

Thanks for reaching out to Jotform Support. I understand that your customer is unable to open the dropdown field "Wie ist die Rechtsform Ihres Unternehmens?" on a tablet. Since the form is password protected, I wasn't able to test it directly on my side, but we can still try steps that usually fix this kind of issues on tablets:

1. On the tablet, open the browser settings (Safari or Chrome), and clear the cache and cookies.
2. Make sure the browser is updated to the latest version in the App Store or Google Play.
3. Try opening the form in a different browser on the tablet (for example, if using Safari, try Chrome).
4. If the dropdown still doesn't open, please let us know which browser version your customer is using. That'll help us replicate the same environment and look deeper into what's causing the issue.

Give it a try and let us know how it goes. We'll be here if you need any more help.

Check out the screencast below:

Hello,

the Passwort is 1234.

The customer has tried that aswell. She used the Safari Browser on an iPad.

Could you kindly check?

With kind regards,

I Love Design

Hi ilovedesign18,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Since your customer is unable to open the dropdown menu and common steps like clearing the cache and updating the browser have already been tried, there are a few other things you can check:

Test the form on a different device or browser to see if the issue is isolated.

Make sure the OS and browser on the affected device are fully up to date.

Temporarily disable any other browser extensions or settings that might be blocking the dropdown menu.

If the issue persists, please share the exact device model, OS version, and browser name + version (e.g., iPadOS / Safari, Android / Chrome, Windows / Edge). We’ll reproduce it in a similar environment and investigate further.

Let us know how it goes, and we'll be happy to help.

Hello,

no worries!

I just got the info, that the customer is using an Android with the Chrome Browser. Could you kindly check?

The Passwort is 1234.

With kind regards,

I Love Design

Hi ilovedesign18,

Thanks for reaching out to Jotform Support. I didn't encounter any problems when I reviewed your form. I see the "Wie ist the Rechtsform Ihres Unternehmens" menu opening. Are you sure your customer followed the steps we previously outlined? If the problem persists, I will refer you to the relevant team members.

I look forward to hearing from you.

Sincerely,

Hello,

yup, we have already asked them to do the following steps, seems like that couldnt fix the problem.

Could you kindly check again?

If you need further Information, let us know.

With kind regards,

I love Design

Hi ilovedesign18,

Thanks for reaching out to Jotform Support. I've forwarded this issue to my team. We'll review it and get back to you as soon as possible.

Thank you for your understanding.

Hi Bünger,

I have tried to replicate the issue with both iPad and Android, but I was unable to replicate it. Take a look at my screencasts below:

I also tried to replicate it in 3 different devices with 3 different browsers, but the result was the same. Can you still replicate the issue on your end? If so, which exact device are you using? Can you share us a screencast of the issue?

Once we hear back from you, we'll be able to help you with this.