Formal Termination of Our Web Tool Contract

Dear Sir or Madam,

We hereby formally terminate the existing contract for your web tool with effect from the next possible date.

This decision is based on our ongoing dissatisfaction with the service. In particular, we have repeatedly experienced significant issues with the login process. Access was frequently not possible, forcing me to reset my login credentials numerous times in order to continue working. This situation is neither acceptable nor sustainable for us.

As these problems have persisted over a longer period without any lasting improvement, we have decided to discontinue the cooperation.

Please confirm the termination and the effective contract end date in writing via email.

Thank you for your attention to this matter.

Kind regards,

Merve Balkan

Hi Merve,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

We acknowledge your request to terminate the contract due to ongoing login issues and dissatisfaction with the service. Our support team will review your termination request and confirm the effective contract end date via email as soon as possible.

Let us know if you have any other questions.

Hi Merve,

Thanks for reaching out to Jotform Support. When I checked the account tied to your email address (merve.balkan@krgroup.de), it's tied to a Starter plan account with no active subscription. If this is the account you're referring to, there's no subscription to be canceled, so you won't be charged for any subscription fee.

However, if you're referring to a different account with an active Jotform subscription, please share the account's username or email address so we can check. If there are forms under the account, you can also share any of its form links, as we can use this to locate the account.

If you need any other help, just let us know.