Formal Termination of Our Web Tool Contract

Dear Sir or Madam,

We hereby formally terminate the existing contract for your web tool with effect from the next possible date.

This decision is based on our ongoing dissatisfaction with the service. In particular, we have repeatedly experienced significant issues with the login process. Access was frequently not possible, forcing me to reset my login credentials numerous times in order to continue working. This situation is neither acceptable nor sustainable for us.

As these problems have persisted over a longer period without any lasting improvement, we have decided to discontinue the cooperation.

Please confirm the termination and the effective contract end date in writing via email.

Thank you for your attention to this matter.

Kind regards,

Merve Balkan

Hi Merve,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

We acknowledge your request to terminate the contract due to ongoing login issues and dissatisfaction with the service. Our support team will review your termination request and confirm the effective contract end date via email as soon as possible.

Let us know if you have any other questions.

Hi Merve,

Thanks for reaching out to Jotform Support. When I checked the account tied to your email address (merve.balkan@krgroup.de), it's tied to a Starter plan account with no active subscription. If this is the account you're referring to, there's no subscription to be canceled, so you won't be charged for any subscription fee.

However, if you're referring to a different account with an active Jotform subscription, please share the account's username or email address so we can check. If there are forms under the account, you can also share any of its form links, as we can use this to locate the account.

If you need any other help, just let us know.

Wie kann es sein das wir dann eine Rechnung erhalten?? Ich benötige hier dringend Support!
Danke

Hi Merve,

While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have German Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question,  the subscription is associated with the account using the email m*@k**r*up.*e. You will need to log in using this email to be able to cancel the subscription so it will no longer renew at the next billing date. You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.

Thanks for letting me know. Unfortunately, I can't log into my account to make this change. Every time I try to log in, it doesn't work. Could you please reset my password or send me an email to reset it? Thank you. 

Hi Merve,

We've sent the password reset email to the email address tied to the account. Please check your email account's inbox, as well as its junk/spam folder. Once you're able to log into the account, you can follow the steps shared by Sheena on how to cancel your account's subscription.

If you need any other help, just let us know.