Upload Quota Fehler: Formular zeigt Upload-Limit trotz freiem Account und geleertem Cache

Hallo Jotform Support-Team,

ich nutze das kostenlose Abo und hatte mein Upload-Limit überschritten.

Ich habe alle Submissions inkl. Trash endgültig gepurged und mehrmals den Form Cache geleert.

Jetzt zeigt mein Account Usage wieder frei an (unter 100 MB), aber in meinem Formular steht weiterhin:

„You've run out of upload quota! This form has exceeded its allocated quota.“

Könntet ihr das bitte manuell für mich zurücksetzen?

Das betroffene Formular: https://form.jotform.com/261042719154049

Hinweis: ich hab Uploads gelöscht, den Papierkorb geleert, Form-Cache geleert und das Formular deaktiviert/reaktiviert.

Vielen Dank im Voraus und einen schönen Tag!

Beste Grüße

Marcel

Hi Marcel,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Since you have already deleted all submissions including the trash, cleared the form cache, and the account usage shows below the limit, but the form still displays the "You've run out of upload quota! This form has exceeded its allocated quota" message, here is what you need to know:

Upload quota is the total storage space available in your account for uploaded files through form submissions. For free accounts, this limit is typically 100 MB.

Even after deleting and purging submissions and clearing caches, sometimes the system does not immediately recalculate the usage, which can cause the form to still show the quota exceeded message.

Here is your current account usage and limits for relevant categories:

Since your usage is well below the limits, the issue might be a temporary glitch in the quota recalculation.

To resolve this, you can try the following steps again:

1. Clear your form cache from your account settings.
2. Clear your browser cache and log out and back into your Jotform account.
3. Deactivate and reactivate the form to refresh its status.

If the problem persists after these steps, it may require manual intervention by our support team to reset the quota on the form.

Unfortunately, I am not able to perform manual resets directly, but your case will be handled accordingly by the support team.

Give it a try and let us know how it goes.

I did all of the things to try to fix it, and it did not work. 

Hi Marcel,

One of our Support Team members will take it from here to follow up shortly.

thanks Podo!

Hi Marcel,

While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have German Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, I checked your account and it's in a good standing. I've gone ahead and cleared your form cache. The form should be active now. Can you check again? Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.