gleichmannAnswered on May 16, 2023 02:46 AM
Hallo, leider bekommen wir immer diese Fehlermeldung wenn über die Jotform-App ein Formular auf einem Android-Telefon abgesendet wird.
Es geht um folgendes Formular: 211183075321344
Israel Jotform SupportAnswered on May 16, 2023 03:19 AM
Thanks for reaching out to Jotform Support. Our German support is not available at the moment. Kindly allow us to assist you in English. I have tested the cloned version of your form on my mobile device (iPhone), however, I could not replicate the problem. I was able to make a test submission without any errors. Check out the screencast below:
Could you let us know what device is using when getting this error message? I've cleared your form cache as this helps fix temporary issues. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on. Also, can we get permission to test your live form?
Once we hear back from you, we'll be able to move forward with a solution.
gleichmannAnswered on May 16, 2023 03:27 AM
Hello, thanks for reply.
So we use Oukitel WP5 Pro phones. The employee use the form over the jotform app: https://eu.jotform.com/app/202613924464353
of course you have the permission to use our live form. please type everywhere "test"
Israel Jotform SupportAnswered on May 16, 2023 03:29 AM
Thanks for getting back to us. Please allow me some time to check on this and get back to you with relevant information.
Thanks for your patience and understanding, we appreciate it.
Israel Jotform SupportAnswered on May 16, 2023 04:29 AM
Thanks for waiting. I have tested your live form but still cannot replicate the issue.
Is the form embedded on any website? If yes, please let us know the website link so that we could make a test submission.
Once we hear back from you, we'll be able to help you with this.
gleichmannAnswered on May 16, 2023 05:01 AM
yeah, as i told already, we use the form in the jotform app embedded:
Frank Jotform SupportAnswered on May 16, 2023 05:41 AM
Thanks for reaching out to Jotform Support. You receive the error message “The client was disconnected by the server because of inactivity”. This error message can occur because of several reasons.
A weak signal or dropped connection may cause the server to disconnect you in case of a problem with your network connection. It is essential to have a stable internet connection to resolve the issue.
An old cache of your form may cause some issues. I cleared the cache of your form to see if this resolves the issue. For more information, see our guide on How to Clear Your Form Cache.
The server may disconnect you if you take a significant time to fill out the form. If you’re the form owner, If you fill out the form for a long time, the server may disconnect you. A short form will increase your conversion rates and completion rates.
The error message might also indicate that your session has expired. If you received it while logged into your Jotform account. You can experience this if you haven't used Jotform for some time and the system automatically logs you out. Logging back into your Jotform account will resolve this issue.
That's it. Let us know if you have any other questions.
Christopher Jotform SupportAnswered on May 16, 2023 10:14 AM
Thanks for patiently waiting. I just heard back from our Developer Team. The issue is now resolved.
Give it a try and let us know how it goes.