No puedo trabajar sin internet en la última versión de la aplicación

  • asopainwashi
    Fecha de consulta 5 de abril de 2024, 19:32

    Manejo varios dispositivos y en algunos que tienen la versión 2.9.45 (484) no puedo enviar formularios sin internet estoy en una zona de difícil acceso de internet gracias

  • Mightor Jotform Support
    Fecha de respuesta 5 de abril de 2024, 21:55

    Hi asopainwashi,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I just tested and filled out an offline form on the latest Jotform app on iOS. But I didn't experience any issues. You will need internet access if you're trying to send out a form. You can fill out the form while offline, then you can sync the data once you have a better internet connection. If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better?

    Let us know if you have any other questions.

  • asopainwashi
    Fecha de respuesta 6 de abril de 2024, 7:15

    Hola he estado haciendo experimentos y es respecto de la versión en Android la versión 2.9.45 que es la más actualizada no permite enviar formularios sin conexión muestra error de conexión a internet en otro dispositivo con la versión 2.9.44 no hay ningún problema

  • Silvano Jotform Support
    Fecha de respuesta 6 de abril de 2024, 9:22

    Hi asopainwashi,

    Thanks for getting back to us. I understand the issue but, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience and understanding, we appreciate it.


  • Silvano Jotform Support
    Fecha de respuesta 6 de abril de 2024, 9:43

    Hi asopainwashi,

    Thanks for your patience and understanding, we appreciate it. I tested the Jotform Mobile App using my Andoid phone and I was able to replicate the issue, so I created a ticket and escalated this to our Developers. We will give you an update through this thread as soon as we hear from them.

    In the meantime, let us know if you have any other questions.

 
Su respuesta