How to lift suspension on the account

  • Alexander Ramirez
    Fecha de consulta 22 de abril de 2024, 12:06

    Hola,


    Por favor podrían reactivar mi cuenta asociada al correo en cuestión. Soy el creador y dueño de correo por lo tanto los administro. Gracias.

  • Rhina Jotform Support
    Fecha de respuesta 22 de abril de 2024, 12:55

    Hi Alexander,

    Thanks for reaching out to Jotform Support. I need a bit more time to check on this. I'll get back to you as soon as possible.

  • Rhina Jotform Support
    Fecha de respuesta 22 de abril de 2024, 20:56

    Hi Alexander,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I checked your account and there is no offending field on the forms. We have lifted the suspension and cleared your form cache. Please try logging out and logging back in.

    Reach out again if there's anything else we can help you with.

 
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