NO PUEDO ABRIR MI FORMULArio para editar

  • sanssoucispaflorida
    Fecha de consulta 4 de mayo de 2024, 3:38

    Hola!! desde la aplicación del celu me muestra mis formularios, y me deja seleccionarlos pero no puedo abrirlos para editar. A menos que haya alguna otra forma que desconozco. antes hacía clik y se me desplegaba la opción. Ahora me permite seleccionarlo y no puedo abrirlo. Me ayudan!? gracias!!!

  • Norwyn Jotform Support
    Fecha de respuesta 4 de mayo de 2024, 4:37

    Hi sanssoucispaflorida,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, are you unable to edit form submissions via the Jotform Mobile App? If yes, is it happening to all forms or just a specific one? I tested it on my end, and I was able to edit the form submission via the pencil icon at the top. Check the screenshot below:

    NO PUEDO ABRIR MI FORMULArio para editar Image 1 Screenshot 20

    Can you send us some screenshots of what’s happening? This guide will show you how to do that. Also, can you tell us the mobile device you're using, i.e. iPhone or Android? In the meantime, please visit the Play Store or the App Store to check if there's an available update. If there's, please download and install it. This allows us to isolate if this matter better.

    Give it a try and reach out to us again how it goes.

 
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