Lentitud al mandar formulario

  • empresabelenus
    Fecha de consulta 8 de mayo de 2024, 12:06

    Hola buen día, tengo problemas con los formularios, se estan demorando aproximadamente 1 minuto o da error despues de presionar enviar y esto hace que tengamos retraso, quisiera ver si es un problema con su plataforma, saludos


  • Eiron_O Jotform Support
    Fecha de respuesta 8 de mayo de 2024, 14:43

    Hi empresabelenus,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I'm sorry you're having trouble with your forms. We currently don't have any known issues with the forms. I've cleared your form caches to refresh the data. I've also cloned and tested one of your forms, and it seems to be working properly:

    Lentitud al mandar formulario Image 1 Screenshot 20

    If the issue persists, send us the link to the form so we can test it. You can also send us a screenshot of the error message, so we can better understand what's happening.

    Keep us updated and let us know if you need any more help.

 
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