Agente IA: El chat no se limpia al salir y no inicia un nuevo formulario tras envío

Estimados

Cree un agente para guiar a los usuarios de la APP a rellenar el formulario. Pero en el chat del agente no se limpia o borra cuando salgo de la app, siemrpe queda todo lo anterior y ademas, cuando me inicia el formulario, luego de enviarlo, no empeiza uno nuevo a pedido del usuario

Hi bomberosechenagucia,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, getting back to your questions. The AI Agent’s chat history is saved by default to maintain context, which is why the conversation isn’t cleared when exiting the app. Currently, there’s no built-in option to automatically reset or clear the chat once the user leaves the form or submits it.

As for starting a new form automatically after submission, that feature isn’t available yet. Users will need to refresh the form link or reopen it to begin a new session.

Let us know if you have any other questions.

Entonces... Cómo puedo hacer para desloguearme de la app y volver a iniciar sesión y que se limpie el chat y poder llenar un nuevo formulario usando el agente de IA si la app no da la opción de cerrar sesión?

Hi bomberosechenagucia,

If you are using the Chatbot option, you should be able to start a new chat. Let me show you how:

1. Click on the Three lines icon in the upper right part.

2. Select Start New Chat.

Give it a try and let us know if you have any other questions.

En mi agente creado no salen esas tres lineas para iniciar nuevo chat sino una x para cerrar el chat y cuando lo vuelvo a abrir no se borra la conversación,

Hi bomberosechenagucia,

Upon checking your AI Chatbot, since the Chat History is disabled, you won't be able to start a new chat. You need to turn it on if you want to have an option to start a new chat. Here’s a quick how-to:

1. In AI Agent Builder, click on Chatbot on the left side of the page.
2. Click on the Gear icon right next to the Chatbot and under Navigation tab, scroll down and turn on the Chat History option.
   
   

Here's the result:

Give it a try and let us know how it goes.

Esta habilitado en la configuración el historial. Sin embargo, cuando ingreso a la app y se presenta mi agente IA creado no lo trae

Hi bomberosechenagucia,

I checked AI Chatbot and it appears that the Chat History is already enabled. Take a look at the screenshot below:

Can you share the website link where the chatbot is embedded so we can take a look at how it’s displaying on your site?

Once we hear back from you, we can get moving on a solution.

Está dentro de la app que creé en mi cuenta jotform dónde cargamos los formularios y el agente IA

Hi bomberosechenagucia,

I checked your app, and confirmed that the history icon in your AI Agent Chatbot isn’t showing even though it’s already enabled. For now, can you try removing the AI Agent Chatbot from your app and then re-adding it? This will refresh the integration and should make the history icon appear correctly. Once re-added, you can test the chatbot to ensure the history is visible and functioning as expected.

If the issue persists, in order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the issue and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

As soon as we hear back from you, we can move forward with a solution.

Lo cree de nuevo y ya sale! Gracias