WhatsApp AI Agent: Typing Indicator Not Displaying During Conversations

3. There is no typing indicator during that minute. WhatsApp supports it and it is the normal signal on that channel. Without it the customer has no way to know anything is happening, so they resend the message or they leave.

Hi Yaroslav,

Thanks for using Jotform. Looks like your question is related to another thread. You can check out our answer there.

Reach out again if there’s anything else we can help you with.

Hi Kyle,

Thanks for getting back to me. Just to clarify: this thread was created by your own team when the original question was split, and I think the split was the right call::: these are two separate issues, so I'd rather keep this one here than have it merged back.

The point below is still open and hasn't been addressed in either thread:

There is no typing indicator while the agent takes that minute to reply. WhatsApp supports it, and it's the normal signal on that channel. Without it the customer has no way to know anything is happening, so they either resend the message or leave the conversation.

Could you please pass this on to the development team? I'd really appreciate a technical answer on whether the typing indicator can be enabled for the WhatsApp AI Agent, or if it's something planned.

Thanks for your help,

Yaroslav

Hi Yaroslav,

I understand that when the AI Agent takes time to respond to a question, the typing indicator does not appear. Before we can escalate this to our developer team, we'll need to gather more information about the behavior that you reported. Can you provide us with the details below?

• Was the typing indicator working previously, or has it never been available for your AI Agent in WhatsApp?
• If possible, could you provide a screen recording or screenshot showing the behavior? You can upload it to Google Drive or Dropbox, then send us the link. We’ve also got a guide explaining how to send us a screenshot.
• Approximately how long does the AI Agent usually take to respond when the indicator is missing?
• Have you noticed whether the indicator appears for short/simple questions versus longer or more complex AI responses?
• Does the behavior occur on both WhatsApp mobile and WhatsApp Web?

Once we hear back from you, we'll be able to help you with this.

Hi Lorelie

• Was the typing indicator working previously, or has it never been available for your AI Agent in WhatsApp?

It never worked

• If possible, could you provide a screen recording or screenshot showing the behavior? You can upload it to Google Drive or Dropbox, then send us the link. We’ve also got a guide explaining how to send us a screenshot.

easier to reproduce u have full permits: https://wa.me/59172146679

• Approximately how long does the AI Agent usually take to respond when the indicator is missing?

A minute or more, nobody will wannt this kind of AI

• Have you noticed whether the indicator appears for short/simple questions versus longer or more complex AI responses?

None

• Does the behavior occur on both WhatsApp mobile and WhatsApp Web?

Yes

Hi Yaroslav,

This link you shared for us to test and replicate the issue isn't working on our end. Can you show us the issue with the WhatsApp Agent through a screen recording? Loom works well for recording, or you can upload to Google Drive or Dropbox and send us the link.

When we hear back from you, we’ll be ready to move forward.