llamar información de una tabla

  • ospla_28
    Fecha de consulta 11 de julio de 2023, 0:29

    Buenas tardes


    Cuando tengo una suscripción y la cancelo, qué pasa con toda la información almacenada en las tablas y los formularios creados?


  • Ruan Jotform Support
    Fecha de respuesta 11 de julio de 2023, 4:47

    Hi Ricardo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When your subscription is canceled, your forms will remain the same, but since the free account limits will be applied, you will not be able to create new forms if you have 5 active forms, you would need to disable any of them to create a new one. 

    As for the submissions data, only the newest 500 submissions will be saved, and the rest will be deleted, but you can recover the data by upgrading your account again. To be sure that you don't lose any of your data, I suggest that you export all of your data before canceling your subscription. You can also download your form submissions as Excel, CSV, or PDF.

    Reach out again if you have any more questions.