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OliusbelFecha de consulta 5 de septiembre de 2023, 18:15
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Mikhail Jotform SupportFecha de respuesta 6 de septiembre de 2023, 2:57
Hi Oliusbel,
Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to see your page 5. Check out the screencast below to see my results:
Can you try it again and see how it goes? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.
Once we hear back from you, we'll be able to move forward with a solution.
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OliusbelFecha de respuesta 6 de septiembre de 2023, 12:24
Hi Mikhail, yes, I see it from the creation page, but the users don't.
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Christian Jotform SupportFecha de respuesta 6 de septiembre de 2023, 14:47
Hi Oliusbel,
Thanks for getting back to us with additional information. I’m sorry you're having difficulties with this. I carefully reviewed your form and can confirm that the conditions you created were correctly configured. I've also tested your form directly, and I can't seem to reproduce the issue when following the steps in the screenshot. Look at my results below:
As an initial step toward resolving this issue, I cleared your form cache. I also disabled and re-enabled the condition involved on page 5. Could you please double-check it to see if that makes a difference?
Give it a try and reach out again if you have any other questions.