Why is page 5 of my form hidden?

  • Oliusbel
    Fecha de consulta 5 de septiembre de 2023, 18:15
  • Mikhail Jotform Support
    Fecha de respuesta 6 de septiembre de 2023, 2:57

    Hi Oliusbel,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to see your page 5. Check out the screencast below to see my results:

    Why is page 5 of my form hidden? Image 1 Screenshot 20

    Can you try it again and see how it goes? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Oliusbel
    Fecha de respuesta 6 de septiembre de 2023, 12:24

    Hi Mikhail, yes, I see it from the creation page, but the users don't.Why is page 5 of my form hidden? Image 1 Screenshot 40Why is page 5 of my form hidden? Image 2 Screenshot 51Why is page 5 of my form hidden? Image 3 Screenshot 62

  • Christian Jotform Support
    Fecha de respuesta 6 de septiembre de 2023, 14:47

    Hi Oliusbel,

    Thanks for getting back to us with additional information. I’m sorry you're having difficulties with this. I carefully reviewed your form and can confirm that the conditions you created were correctly configured. I've also tested your form directly, and I can't seem to reproduce the issue when following the steps in the screenshot. Look at my results below:


    Why is page 5 of my form hidden? Image 1 Screenshot 20

    As an initial step toward resolving this issue, I cleared your form cache. I also disabled and re-enabled the condition involved on page 5. Could you please double-check it to see if that makes a difference?

    Give it a try and reach out again if you have any other questions.