HOLA TENGO PROBLEMAS CON MI PAGO

INTENTO PAGAR MI ANUALIDAD CON LA TARJETA QUE SIMPRE EH USADO ANTERIORMENTE Y ME LA RECHAZA NECESITO AYUDA

Hi sntssyuc,

Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I can see that your account was downgraded to the free Starter Plan, but I cannot find anything that would prevent you from upgrading. Have you checked to see if your card has sufficient funds? Additionally, have you tried a different card to see if that makes a difference? If you have sufficient funds and a different card doesn't work successfully, please clear your browser's cache and cookies or use a different browser when upgrading.

In any case, none of them work. Please share a screenshot of the specific error message that you encountered so that we can better understand what's going on and find out the best course of action for resolving it. 

Keep us updated and let us know if you need any more help.