No visualizo todos los registros

  • Formularios_jotform
    Fecha de consulta 2 de octubre de 2023, 10:04

    Estimado:

    Informo que he querido generar un reporte en excel con respecto a uno de mis formulario y me he dado cuenta que no tengo la totalidad de los registro, pero si se han realizado por las personas involucradas.

  • Christopher Jotform Support
    Fecha de respuesta 2 de octubre de 2023, 12:10

    Hi Formularios_jotform,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Could you provide me with more details, such as how you generated the Excel file? Did you download it via the Tables page, or did you create an Excel Report? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. Also, please share with us the link of the concerned form. We have a guide about Where to Find Your Form URL that you can check out.

    Once we hear back from you, we'll be able to help you with this.

  • Formularios_jotform
    Fecha de respuesta 4 de octubre de 2023, 10:16

    No visualizo todos los registros Image 1 Screenshot 20

    https://form.jotform.com/231004845063043

    Estimados:

    Lo que sucede es que al momento de realizar una revisión de mis formularios, no se muestran con números correlativos, puedo estar revisando el número 10 y saltar al número 13

  • Christopher Jotform Support
    Fecha de respuesta 4 de octubre de 2023, 10:42

    Hi Formularios_jotform,

    Thanks for getting back to us. I have cloned your form and tested it on my end, and I can't seem to figure out where your screenshot came from. I have checked the Tables, Inbox, Notification, and Autoresponder email. Are you perhaps referring to a broken image shown in the Notification/Autoresponder email? If yes, could you try creating a new Notification email and test it out? If this is not what you are referring to, could you share with me a screenshot of the entire page so that I can get a better idea on where the issue is occurring?

    Once we hear back from you, we'll be able to help you with this.