Can I remove the signature field with Jotform Sign feature to reset the Signed Documents Limit counter?

  • federicojosegarzagarza
    Fecha de consulta 21 de noviembre de 2023, 12:02

    Hola. Quiero pagar un plan de Jotform pero tengo algunas dudas.


    Por ejemplo, bronce. Tengo límite de 100 documentos firmados. ¿Si los borro de los formularios, los documentos se me restan de ese límite?

    O por ejemplo, si un mes como diciembre necesito 500 documentos firmados.



    ¿Me puedo cambiar por un mes a Oro y luego en enero regresar a bronce?
    ¿Los precios del buen fin se respetan por un año, para siempre o como funciona? Gracias!


  • Eliza Jotform Support
    Fecha de respuesta 21 de noviembre de 2023, 15:27

    Hi Federico,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Firstly, the 100 Signed Documents monthly limit for the Bronze Plan is the total number of signing processes completed by the Jotform Sign. It is not related to the usage of the signature widgets. Removing the signature field with Jotform Sign feature from your forms will not reset the counter. You can reduce the signed document submissions by disabling the Jotform Sign on your forms. Let me show you how:

    1. In Form Builder, go to Settings.
    2. Go to Jotform Sign, and turn the toggle off.

    Can I remove the signature field with Jotform Sign feature to reset the Signed Documents Limit counter? Image 1 Screenshot 20 As for your other question, I've moved that to a new thread. You can check that out here.

    Reach out again if you have any other questions.