Opción se desmarca automáticamente

  • Fondo_Esperanza
    Fecha de consulta 27 de noviembre de 2023, 9:58

    Estimados/as:

    Necesito ayuda con el siguiente formulario: https://www.jotform.com/build/202504332799659

    En la página 10, al final, aparece esta pregunta:

    Opción se desmarca automáticamente Image 1 Screenshot 20

    Quienes contestan el formulario me han levantado que al marcar una opción, ésta desaparece automáticamente y no les permite avanzar.

    Agradezco que puedan orientarme en una solución.

  • Mary Jotform Support
    Fecha de respuesta 27 de noviembre de 2023, 12:28

    Hi Fondo_Esperanza,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’m sorry you're having issues with your form. Let me look into it and get back to you with a solution.

    We really appreciate your patience and understanding while we’re looking into this.

  • Fondo_Esperanza
    Fecha de respuesta 27 de noviembre de 2023, 13:16

    Thanks Mary!

    Fortunatelly, I was able to fix the problem. It was a misassigned condition.

    I appreciate your good disposition.