Hola como puedo liberar espacio del servicio?

  • 71studio
    Fecha de consulta 5 de diciembre de 2023, 5:52

    He borrado documentos y aun me dice que esta por encima de 1GB

  • Mikhail Jotform Support
    Fecha de respuesta 5 de diciembre de 2023, 8:02

    Hi 71studio, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I have checked the limit of your account, and it shows that your upload limit is within the monthly limit. You have 654.2MB/10GB. I also cleared the account cache from the backend, which resolves cache related issues. You can also clear your form cache from your end, which you can visit here.

    Let us know if there’s anything else we can do for you.