Problemas con la aplicación móvil

  • Luis_Diego
    Fecha de consulta 11 de diciembre de 2023, 10:54

    Los usuarios que ingresan a Jotform por medio de la aplicación móvil no pueden seleccionar ninguna opción.

  • Waqas Jotform Support
    Fecha de respuesta 11 de diciembre de 2023, 11:33

    Hi Luis,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you're having difficulties with this. Can you try to update your Mobile app? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. Can you try to share your mobile device and its version so we can try to replicate the issue on our end? If you can share the link to your form, I can check it out and help you with a solution.

    Let us know if there's anything else we can help you with.