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hanafimuhammad904Hallo Team Support,
Kenapa akun saya di banned ya?
Mohon bantuannya untuk mengembalikan akun saya yang di banned.
Terima kasih.
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Raymond Jotform SupportHi Muhammad,
Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
I checked the IP address you have on file and see that it isn't banned. Can you try it again using a different browser and see how it goes? If the same thing happens again, let us know together with the affected IP address so we can check it out and see what's going on further. If you visit this link using the affected network, the IP address will show which can be shared with us.
Once we hear back from you, we'll be able to help you with this.
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hanafimuhammad904Thank you for infomation.
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Raymond Jotform SupportHi Muhammad,
Can you confirm if you're able to access the website now on your preferred network? If not, share with us the affected IP address so we can look into this for you.
Let us know if you need any other help.
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hanafimuhammad904Sudah bisa kembali saya akses, terima kasih atas bantuannya.
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Richie Jotform SupportHi Muhammad,
We checked your account and you're in good status. Can you share your current IP address for us to check? You can use this website to check your IP address.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.