Sinkronisasi Error dan Hilangnya Data Meskipun Kapasitas Memori Cukup

User Message
sinkronisasi error, kapasitas memori sangat cukup, data saya hilang

Environment Details

• App: Jotform
• Platform: Android
• App Version: 2.12.42
• Device: User Device: Redmi - 23073RPBFG - Tablet - 15

Hi Eshal,

Thanks for reaching out to Jotform Support. Our Indonesian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I can show you how to sync your data on the Jotform Mobile App. Let's do it:

1. On your My Forms page, tap on the Gear icon in the top right corner of the screen to open Settings.

2. While in Settings, scroll down and tap on the Refresh icon in the Sync Your Data section.

If you want the app to refresh and get the latest data without any issues, you should enable the Background App Refresh feature for the Jotform App in your phone settings.

Reach out again if there’s anything else we can do for you.