Cannot Access Google Authenticator

User Message
tidak bisa akses google authenticator

Environment Details

• App: Jotform
• Platform: Ios
• App Version: 2.12.37
• Device: User Device: Apple - iPhone - Handset - 26.2

Hi ourwearkonveksi,

Thanks for reaching out to Jotform Support. Our Indonesian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know, and we can have them do that. But it might take a while until they're available again.

Now, coming back to your question, can you share what you are trying to do? Are you trying to reset the password of your account? Can you also share a screenshot of what is happening when you trying to access the Google Authenticator app? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.