How to Disable Automatic Knowledge Base Updates from Instagram Messages

3. How can I disable auto-learning from Instagram posts/DMs so it does not keep adding Knowledge Base entries that I have not manually curated?

Hi Cara,

Thanks for reaching out to Jotform Support. Currently, there's no option on disabling adding Instagram Posts and DMs to the agent's knowledge base. While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.

Hi Cara,

I just heard from our relevant team and they confirmed that posts and DM data is not automatically synchronized with Instagram afterward unless added by training your agent. You can also remove existing data by deleting it through the knowledge base.

Reach out to us if you need any other help.