Apakah Link berikut resmi atau penipuan?

Mohon bantuaannya, apakah benar adanya link tersebut resmi atau penipuan, karena saya minta penghapusan akun di salah satu platform aplikasi, tetapi saya curiga dengan adanya penipuan,

Mohon bantuannya 🙏

Hi ainunpalupi,

Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We thank you for reporting this matter to us and helping us to keep Jotform safe. We understand how upsetting things like this can be, and we take your security and privacy very seriously. 

We want to assure you that Jotform is not participating in this conduct. We supply a Form Builder, and unfortunately, some parties may use the forms for wrongful purposes.

After looking into this, we determined that they have violated our Terms of Use. So, we immediately suspended the account, the account owner, as well as any forms and apps connected to it. But, keep in mind that although the form owner has no access to the form or data at Jotform now, they might have received your submission information if they enabled the Notification Email feature. 

Feel free to reach out again if you have any questions or if we can help you in any other way.