Google Sheets Integration Error: We're sorry, but you do not have access to this page. That’s all we know.

  • arthurcimatti
    Perguntado em 13 de março de 2024 às 16:14

    Essa semana os formulários tem dado um erro ao tentar integrá-los com o sheets. Aparece uma mensagem: "We're sorry, but you do not have access to this page. That’s all we know."

    Alguma alternativa para que a exportação seja automática?

  • Jerlan Jotform Support
    Respondido em 13 de março de 2024 às 16:33

    Hi Arthur,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

    About the Google Sheets Integration issue, I cloned one of your forms and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Google Sheets Integration Error: Were sorry, but you do not have access to this page Screenshot 20

    Another way to export the data automatically is by integrating it with Google Drive or Dropbox.

    I have cleared your form cache. Can you go ahead and try it again? We suggest you try it on another browser and let us know how it goes.

    Give it a try and let us know if you need any help.