PDF Submission: The downloaded copy still shows the old header

  • martecultural
    Perguntado em 19 de março de 2024 às 13:45

    Boa tarde!


    Editei todo fomulário com o nome Sexta Jazz, porém quando baixamos o fromulário preenchido ele vem com nome de Domingo Com Teatro, não estou achando onde aditar este nome, pois aparentemente eu editei todos os títulos. Podem me ajudar?

  • Christian Jotform Support
    Respondido em 19 de março de 2024 às 16:00

    Hi martecultural,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I can help you with the solution. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. I reviewed the last form you've been working on, and it appears that you're referring to the PDF submission copy where the name 'Domingo Com Teatro' was still visible. If you receive an outdated PDF submission copy, you can quickly resolve it by generating a new PDF document and removing all previous versions. Making a new one will update the content. Updating the PDF in your form is easy. Here’s how to do it:

    • Go to your PDF Editor, or click this link to go directly there.
    • To create a new one, click + New PDF in the top left corner. Then, choose New PDF Document
    • You can also delete the previous one by clicking the three dots next to the PDF name. Then, from the list, select Delete

    PDF Submission: The downloaded copy still shows the old header Image 1 Screenshot 30

    Sample results:

    PDF Submission: The downloaded copy still shows the old header Image 2 Screenshot 41

    You might find our related guide on Customizing Your PDF Submissions Report helpful.

    Give it a try and reach out again if you have any other questions.