Missing form on account

  • andrefoxdigital
    Perguntado em 19 de março de 2024 às 14:02

    Meu formulário "sumiu" da plataforma. Porém, consigo visualiza-lo através do APP do telefone.

    Preciso corrigi-lo.

  • Mary Jotform Support
    Respondido em 19 de março de 2024 às 14:16

    Hi andrefoxdigital,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. To clarify, are you referring to form 231805778255666 (Campanha de Vouchers - Shopping Centers)? If so, the form is saved on your account. Are you referring to a different form? Can you take a screenshot of what’s happening and send it to us? This guide will show you how to do that. If you have the form link, please share it with us too, and we can try to locate it, there might a chance that it's saved under a different account.

    Once we hear back from you, we'll be able to move forward with a solution.