SMTP: Error "You have reached your hourly credential check rate."

Porque quando add um email remetente e coloco os dados, aparece isso? Você atingiu sua taxa de verificação de credenciais por hora

Hi easytermobrasil,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having trouble with this. The error 'You have reached your hourly credential check rate' is usually displayed if you're trying to set up SMTP on your account. This is due to a limitation coming from your SMTP where your provider is imposing a rate limit.

We recommend you reach out to your email provider, so they can let you know what the limitations are regarding your account.

Let us know if there’s anything else we can help you with. 

Já verifiquei com os provedores, e com eles estão tudo corretos. Poderia me ajudar!?

Hi easytermobrasil,

Thanks for getting back to us. If your email service provider confirmed that you can rate limit has been reset, you can proceed to add back a sender email. Let me show you how to set it up:

1. Click here to sign in to your Google account and access the App Password Generator.

2. In the list of available apps, click on Mail.

3. In the device list, click on Other.

4. Enter your Custom Name, such as Jotform.

5. Click on the Generate button.

6. *Copy and save the password to your computer.

7. Finally, click the Done button.

*It is very important that you save the password to your computer so you can use it again later. If you don't save it, you'll have to generate a new one again because Google doesn't let users view their passwords after they click the Done button.

Now, to add the Sender email:

1. Go to your My Account page, and click on Settings, or visit here directly.

2. Click on the Add Sender Email button.

3. Enter the following information:

• Email Address: {your email address}
• Hostname: smtp.gmail.com
• Port: 587
• Username: {your Gmail address}
• Password: {your Gmail or app-specific password}
• Security Protocol: TLS

4. When you're finished, click on the Send Test Email button to make sure that everything is working. If it works, click on the Add Email button. If not, please check the details again and correct any errors.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.