Porque usuários externos não estão conseguindo acessar fotos?

If your form respondents or recipients are being asked to log in to view uploaded files or attachments, you can disable that requirement in your account settings.

Here’s how to turn off Require Log-in to View Uploaded Files:

• Go to your Workspace page and click your Profile Picture/Avatar in the top-right corner.
• In the menu, click Settings to open your Account Settings page in a new tab.
• On the left side, go to the Security tab.
• In the Verification prompt, click Send Verification Code.
• Check the email linked to your Jotform account, copy the Verification Code you received.
• Enter the code in the verification field (and click Verify if prompted).
• Under the Privacy section, uncheck the box for Require Log-in to View Uploaded Files.

You can also follow this guide for more details: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/

If that checkbox is grayed out or cannot be changed, it usually means your account has mandatory security settings (for example, HIPAA or KYC-related requirements), and in those cases the login requirement cannot be disabled. As a workaround, you can still share data by giving people access to your Tables or Inbox instead: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/

If you tell me what exactly happens when someone tries to open your file (e.g., screenshot of the login prompt or the link type you’re sharing), I can help you double-check the best sharing method.

Eu já fiz isso e continua bloqueado

Hi usimig2020,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

Going back about the issue, since the checkboxes are grayed out, it means your account is under mandatory security settings (for example, HIPAA or required KYC User Verification). In such cases, the option Require Log-in to View Uploaded Files is enforced and cannot be disabled under any circumstances, so direct, no-login file access from emails is not possible.

The options is you can use the Google Drive integration as an alternative. With this setup, uploaded files from new submissions can be sent to a Google Drive folder. You can then share that Google Drive folder directly to your notification email so user can access the attachments from there.

You can set it up from your form’s Integrations page by searching for Google Drive, connecting your Google account, and choosing the folder where uploaded files should be stored. Here’s how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Then, in the menu on the left side of the page, click on Integrations.

3. Now, search for Google Drive and click on it. 

4. Next, select an email address to use a saved Google Account, then click on Authenticate on the right. Or click on Use Another Account below the Dropdown menu to log in and allow access for a different one.  

5. Set up the Google Drive settings as you want and click on Save. 

Reach out again if there’s anything else we can help you with.