How to Unrequire Log-in to View Uploaded Files

October 21, 2021

As part of Jotform’s commitment to handling your data with care, we added a Privacy option in your account settings where uploaded files can only be viewed/downloaded by you when you are logged in to your Jotform account. When you attempt to download a file while not logged in, you will be redirected to a 404 page.

We understand that you may not prefer this control for file sharing reasons, so here’s how to make the files immediately accessible without logging in to JotForm.

  1. Go to your Account Settings by clicking your avatar found on the top right corner of the page then click Settings.
  2. On the Settings tab, uncheck the Require log-in to view uploaded files option under the Privacy section.
    require-log-in-view-uploaded-files-1 require-log-in-view-uploaded-files-1-jpg

That’s it! If you have any questions or concerns, please comment down below or contact us through our available support channels.

Was this guide helpful?
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum:

Contact Jotform Support:

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.