How to Unrequire Log-in to View Uploaded Files

May 16, 2022

As part of Jotform’s commitment to handling your data with care, we added a privacy option in your account settings where you can only view or download the uploaded files in your form when logged in to your Jotform account. When you attempt to download a file while not logged in, our system will redirect you to a 404 error page.


HIPAA accounts can’t disable the privacy for file uploads. It is required, so you will have to log in to view and download the uploaded files.

For non-HIPAA accounts, we understand that you may not prefer this control for file sharing reasons, so here’s how to make the files immediately accessible without logging in to Jotform.

  1. Hover on your Profile Picture at the top-right of the navigation, then click Settings to go to your Account Settings page.
  1. On the Settings tab, uncheck the Require log-in to view uploaded files option under the Privacy section.

That’s it! If you have any questions or concerns, please comment down below or contact us through our available support channels.

Was this guide helpful?
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum:

Contact Jotform Support:

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


  • Preston MacDiarmid
  • Angelique Neer
  • Giulia DAnna
  • moza alzaabi
  • XiaoJun
  • Terry Christie-Erisman
  • valutech
  • valutech