As part of Jotform’s commitment to handling your data with care, we added a privacy option in your account settings where you can only view or download the uploaded files in your form when you’re logged in to your Jotform account. When you attempt to download a file without logging in, our system will redirect you to a 404 error page.
Note
HIPAA accounts can’t disable the privacy for file uploads. It is required, so you must log in to view and download uploaded files.
For non-HIPAA accounts, we understand that you may not prefer this control for file-sharing reasons, so here’s how to make the files immediately accessible without logging in to Jotform.
- Click your Profile Picture at the top-right of the navigation.
- Click your name to access your account’s profile page.
- Go to the Security tab.
- Uncheck the Require log-in to view uploaded files under the Privacy options, and that’s it!
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10 Comments:
I’m absolutely confused on what to do. I hate computers and just don’t understand. There great pictures of pages you sent me., I just don’t know what to do with them. I need someone to actually talk me through it.
Be aware, this feature does not work with the new Jotform Teams environments. There will be no warning given if you migrate a form using this feature into Teams.
I am reopening the file from the email that you routinely send allowing me to continue my inputs later. When I sign in later, it shows that I have uploaded the files but I am not able to open them. This is ok as long as I can be sure that they are there.
For some files, I may need to make a last minute change; how can I delete a current version of a specific file and add a new version of that file?
Thank you that was easy.
I CANNOT CHANGE THESE SETTINGS? IS THIS BECAUSE OF A HIPAA PRIVACY. THERE ARE SOME FORMS I HAVE WHICH HAVE NO HIPAA REQUIREMENT. CAN A USE DOWNLOAD A PDF WITHOUT BEING LOGGED IN?
I can't login
Hello, I try to sumbit a verification forms through jotforms.com link but when I finish sending my two verification forms and then I wouldn't open the information from the link, would you help me please? Is there a phone number I can reach out to work with this issue, thank you.
Sorry; I didn't mean to send duplicates. My first issue was not being able to download submissions, and so I went in and deleted them. Then I completed a contact form on my site, and I did not receive an email notification. When I submitted the test email, I did not receive that either.
I unchecked the box as you suggested, but will that correct the problem of not receiving my submissions via email?
Thank you for your time.
I have unchecked this option in my account settings. The PDF can still not be downloaded if the client is not authenticated (such as in the browser).
Please advise.
I have unchecked this option in my account settings. The PDF can still not be downloaded if the client is not authenticated (such as in the browser).
Please advise.