Account Access: Password Reset Email Not Received After Support Actions

After the actions taken by your team, I am no longer able to access my account. The password reset email is not arriving.

Hi Incentivar,

Thanks for reaching out to Jotform Support. Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Hi Incentivar,

We heard back from our developers that the issue has been resolved.

Reach out again if there's anything else we can do for you.

I received a message informing me that the login issue had been fixed. However, when I tried to log in, I was still unable to access the platform.

I have an ongoing project and cannot remain without access, as I need to create reports and new forms. I did not forget my password. The password is correct, and in any system, when a user enters the correct password, access to the platform should not be blocked.

I need you to restore my access as soon as possible. This is urgent because, as already reported, I have a project in progress that impacts 2,000 people.

Hi Incentivar,

I have checked your account, and it hasn't been blocked. If you're getting an error message, can you take a screenshot of what’s happening and send it to us? We’ve got a quick guide on how to do that here.

Once you get back to us, we can take the next step toward solving this.