We’re currently facing an issue with customers who, after completing and signing the document, receive this message. However, the form was filled ou

We’re currently facing an issue with customers who, after completing and signing the document, receive this message. However, the form was filled out and submitted normally.

Hi claimsassist24h,

Thanks for using Jotform. Can you try clearing your form cache from the account settings and then test the form again? This often resolves temporary display issues. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.