Pagamento em duplicidade

Foi feito dois pagamentos no cartão de credito da empresa, um mensal e o outro anual para competencia 2026 / 2027, preciso que faça o cancelamento do mensal e o extrono do $ 43.96

E-mail para contato da OABRS , renato.kleppe@oabrs.org.br

Hi OAB_RS,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and found that you subscribed to the Silver Monthly plan on September 18, 2026. About a minute later, you also subscribed to the Silver Annual plan.

As shown on your invoice, the $49.00 USD payment for your Silver Monthly subscription was credited toward the cost of the Silver Annual plan, reducing the total from $468.00 USD to $419.00 USD. You can also check your invoice for more details. It’s easy to Check Your Invoices. Let me show you how:

1. On your Workspace page, click on your Profile Image/Avatar in the upper-right.

2. Then, in the menu that opens, click on Settings. 

3. Next, click on Billing in the menu on the left side of the page, or Upgrade if there’s no existing subscription.

4. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.

5. To download an invoice as a PDF, click on a Download icon on the right.

Let us know if you need any more help.