Fields overlap with mobile device.

  • benjamin.friedrich84
    Gefragt am 19. April 2024 um 10:16

    Ich habe ein Formular erstellt, aber in der mobilen Ansicht überschneiden sich die Felder...

    Fields overlap with mobile device Screenshot 20

  • Christopher Jotform Support
    Geantwortet am 19. April 2024 um 10:21

    Hi Benjamin,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I have tested your form on multiple mobile device, and I was unable to replicate the issue as shown in the screenshot.

    Fields overlap with mobile device Screenshot 20

    Could you share with us the mobile device model and browser used when you encounter the issue so that we can check it out?

    Once we hear back from you, we'll be able to help you with this.

  • benjamin.friedrich84
    Geantwortet am 19. April 2024 um 10:29

    Hi,
    thanks for the fast reply.

    I am using a Samsung M20 phone with google chrome. Ihe issues is also shown on the preview page...

    may be it's cookie caching issue?
    Fields overlap with mobile device Screenshot 20

  • Christopher Jotform Support
    Geantwortet am 19. April 2024 um 11:05

    Hi Benjamin,

    Thanks for getting back to us. Please inject the provided CSS code into your form.

    /*Adjust padding for product item in mobile - 14067673*/
    @media screen and (max-width: 480px), screen and (max-device-width: 768px) and (orientation: portrait), screen and (max-device-width: 415px) and (orientation: landscape) {
    .form-product-item.new_ui.show_subtotal .form-product-container {
        padding: 16px 16px 50px !important;
        margin: 0 !important;
    }
    }
    /*Code ends here*/

    Here's how to do it:

    1. In Form Builder, on the right side of the screen, click on the Paint Roller icon.

    2. On the right panel, go to Styles.

    3. Scroll down to Inject Custom CSS.

    4. Paste the provided CSS code.

    Fields overlap with mobile device Screenshot 30

    Result:

    Fields overlap with mobile device Screenshot 41

    Give it a try and let us know how it goes.

  • benjamin.friedrich84
    Geantwortet am 19. April 2024 um 11:42

    Works perfect. Thank you very much !!!

    I appreciate your very good support and response time !

 
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