Why did my account get suspended?

  • Romana Blümel
    Gefragt am 20. April 2024 um 07:22

    Bitte schalten Sie es wider frei...

  • Gemmhel Jotform Support
    Geantwortet am 20. April 2024 um 09:47

    Hi Romana,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, your account has been suspended because your form 240501322581343 is collecting login credentials. Please see the screenshot below:

    Why did my account get suspended? Image 1 Screenshot 20Collecting login credentials and other sensitive information from the users is against our Terms of Use. We’ve removed the offending field from your form and reactivated your account. I've also whitelisted your IP address, so you should be able to log in now.

    Give it a try and let us know how it goes.