Account Suspended due to email threshold

  • Ángel
    Fecha de consulta 20 de marzo de 2024, 17:46

    Buenas noches, estaba haciendo pruebas y se me ha desactivado la cuenta por seguridad. Podrían reactivarla por favor?, gracias!


  • Rica Support Team Lead
    Fecha de respuesta 20 de marzo de 2024, 18:31

    Hi Angel,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Your account was auto-suspended because of the email threshold. 11 emails were sent from your account while the limit is 10. If you have not used the Invite by Email or Share on Email feature, this might be because of the Notification Emails for your forms. I've reactivated your account so you can log in now.

    Let us know if there’s anything else we can help you with.