Como puedo cambiar la moneda en mi integracion de moneris ya que solo me aparece CAD y mi cuenta ded moneris esta en USD

Buen dia, hice una integracion de pasarela de pago usando la integracion de moneris, todo bien al principio pero me di cuenta que la moneda esta en CAD y yo necesito que este en USD, como puedo modificar eso ya que en las opciones, solo me permite poner CAD.

Hi Edgar,

Thanks for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you with an update as soon as I can.

Thanks for your patience.

Tks eiron,

Hi Edgar,

Thanks for Patiently waiting. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I was able to replicate the issue you're having when I cloned and tested your form, so I've escalated this to our developers for review. Although we don't have an ETA on this, rest assured that we'll get back to you as soon as we have an update.

We appreciate your patience and understanding.

"We can continue our support in English. Do you have an estimated time for this because the form is live?"

Hi Edgar,

Thanks for getting back to us. Unfortunately, we can tell you an ETA at this moment as this depends on the workload of the developer team. At this moment, they are busy with some urgent tasks so this may take longer to get resolved.

We’ll let you know as soon as there is an update. Thanks for your patience and understanding.

is there any news abouth my issue :/

Hi Edgar,

Unfortunately, I don’t have an update yet. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding. We appreciate it.

Hi Edgar,

Thanks for patiently waiting. The Developer team informed me that Moneris payment integration does not currently support multiple currencies and is restricted to CAD currency only. 

An alternative workaround is to switch to a different payment gateway that supports multiple currencies. Some payment gateways that support it are Stripe and PayPal. If you wish to switch to a different gateway, here's how to do it:

1. Click the Add Form Element in Form Builder.
2. Go to the Payments tab.
3. Scroll down to the Monecris Gateway and click the 3-vertical dots icon.
4. Select the Switch to another gateway option and select your preferred gateway from the list.
5. Then, click the Use Selection button.
   

Let us know if there’s anything else we can help you with.