Unable to login to another device

  • Nicoletta Bucco
    Asked on 2 de septiembre de 2023, 11:59

    En mi computadora inicie sesion con una cuenta de correo y ahora quiero hacerlo con otra diferente pero no me lo permite, queria saber si hay alguna restriccion al respecto

  • Billy Jotform Support
    Replied on 3 de septiembre de 2023, 1:19

    Hi {username},

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. What's the registered email address of the account so we can check further? Also, what error message are you getting when trying to login to a different device? If you can take a screenshot of it, that will help us to understand better what’s going on. We have a guide about how to do that here. Note that logging in to multiple devices at the same time is not supported on regular Jotform accounts, so the answer is yes, there's a restriction.