Form Overlimit: Upload space overlimit

Solicito de su apoyo para validar este tema.

Ha agotado el límite de espacio de carga.

Ya realicé la limpieza de los registros del formulario, además de vaciar la papelera, también realicé la limpieza de la caché en la parte de ajustes.

Agradezco su ayuda.

Hi gmoyas,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. After checking your account, it was showing the Over limit status. I recalculated the limits and now the account is now active. Please refresh your page and try, it again It's good that you deleted some submission data with file attachments to free up some space. Before deleting those, you can download them first. In My Forms page, select the form with file attachments.

1. Click Submissions from the options appearing.
2. You can delete the entries by:
   a. specific entries
   b. multiple entries
   c. filtered submissions

Once you have deleted the entries, please note that it will stay in the Trash entries for 30 days before it gets deleted permanently. Since you have downloaded those files already, you can purge the deleted entries instead of waiting for 30 day period.

You can also set up the Auto-Delete submission feature on your forms. In case, you have a busy schedule ahead,  you can set the Deletion Period on your form to automatically delete the form entries. This way, you won't have to worry about forms with file uploads needing to be deleted to free up space.

1. In the Form Builder page, select Settings.
2. Next, click Show More Options button at the bottom.
3. Scroll down to Auto-Delete Form Submissions, then select Enable.
4. Choose the Deletion Period, then select Next.
5. Review your settings, then select Yes, Update to apply and save the changes.

You can manage the File Size Limit on your form. Forms with upload file field without any limit set can use up the allocated Upload space.

That's it. Let us know if you have any other questions.