téléchargement PDF original impossible

  • Charlantoinecuisine
    Demandé le 21 juillet 2021 à 11:54

    Bonjour ,

    Impossible de télécharger le pdf original de plus le pdf en pj du mail automatique est impossible a ouvire (fichier endommagé )

  • Laura Jotform Support
    Répondu le 21 juillet 2021 à 20:54

    Hi,

    We had a temporary issue regarding PDF reports, that have been fixed now.
    May I ask you to confirm if the issue still persists?

    If you are still encountering the issue, could you let us know the form ID you are experiencing this on?
    Or does the issue occur on all of your forms?

    If you want to receive support in French, please let us know and we will forward you to our French-speaking support members.

  • Charlantoinecuisine
    Répondu le 22 juillet 2021 à 10:27

    Bonjour ,

    Ce matin le problème avait disparut mais il est de nouveau d'actualité .

    Impossible de télécharger le PDF .

  • Kiran Support Team Lead
    Répondu le 22 juillet 2021 à 12:55

    We are sorry for the inconvenience this may have caused. We have experienced a temporary technical issue with EU server and the issue should be fixed by now as received an update from our backend team. Please check again and let us know if you still notice any issue. We will be happy to take a look again. 

    Thanks!