Suspended and banned IP

  • triadeputra25
    Ditanyakan pada tanggal 29 Desember 2023 pukul 01.42

    please help me, if I use wifi to access jotform, the jotform access has been banned, please whitelist my ip address 112.78.137.46

    thanks

    putra

    Jotform Thread 10337641 Screenshot
  • Christy Jotform Support
    Dibalas pada tanggal 29 Desember 2023 pukul 03.57

    Hi Putra,

    Thank you for reaching out to Jotform Support. I checked the IP and it is currently associated with a Jotform account that is currently suspended, adliriyantosudarsono. The form 212650583077053 uses a copyrighted logo. We can unsuspend the account and unban the IP if you allow us to remove the logo or delete the form.

    Reach out again if there's anything else we can do for you.

  • triadeputra25
    Dibalas pada tanggal 29 Desember 2023 pukul 04.14

    hallo

    Thank you for the confirmation, I don't know much about Adliriyantosudarsono, I think please delete the logo or delete the form, so that my IP address is not banned


    thanks
    putra

  • Christy Jotform Support
    Dibalas pada tanggal 29 Desember 2023 pukul 04.29

    Hi Putra,

    Thanks for getting back to us. Upon checking, the logo is already removed and the account has been suspended for some reason. Anyhow, I added the IP to the whitelist. Can you try again?

    Let us if there's anything else we can do for you.