Why does it still says that I reached my upload space limit?

  • timkordik2022
    Ditanyakan pada tanggal 5 Februari 2024 pukul 19.57

    saya sudah menghapus tanggapan saya, di bagian sampah juga sudah saya hapus. kenapa ruang unggahan saya tidak berkurang

  • Lara Jotform Support
    Dibalas pada tanggal 5 Februari 2024 pukul 22.15

    Hello timkordik2022,

    Thank you for contacting Jotform support. Our Indonesian Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate, and you can reply in whichever language you feel comfortable using. If you'd rather have support in Indonesian, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your concern. I have recalculated your upload space; you should now see the changes, indicating that it's at 5.24 MB / 100.00 MB. Additionally, I have cleared your form caches on our end. Please also try clearing your browser caches, and then log in to your Jotform account. You can also view your account limits by clicking on your Profile Avatar from the upper right of your screen or by going to your Account Usage page.

    Why does it still says that I reached my upload space limit? Image 1 Screenshot 20 Also, if you expect to receive files more than 100MB, please consider upgrading your account. You can check out our Jotform Pricing for more information on what plan suits you. 

    Give it a try and let us know if you need more help.