Billing: Unable to make subscription payments

Dear admin

Mengapa saya tidak bisa melakukan pembayaran?

Hi mailtomisigarudadanone,

Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having trouble with this. When I checked your payment history I saw that the reason why your card was declined is because it is suspected of fraud. Please reach out to your bank and have them fix this. Or, you can try using a different credit card and see if the problem is the same.

Give it a try and let us know how it goes.

saya sudah ganti kartu, tetapi permasalahannya masih sama

SUDAH GANTI KARTU LAGI, TETAPI TIDAK BISA

Hi mailtomisigarudadanone,

Thanks for getting back to us. I’m really sorry that this is happening. Please allow us to forward your concerns to our billing team. As soon as we hear back from them, we’ll update you here on this thread.

In the meantime, let us know if you have any other questions.

Hi mailtomisigarudadanone,

Thanks for patiently waiting. I have checked with our dedicated team, and the reason why this payment cannot be made is that the bank is tagging the payment as fraud, so please contact your bank to confirm this matter.

Let us know if there’s anything else we can help you with.

I DON'T UNDERSTAND, I'VE BEEN TRYING ON DIFFERENT CARD 3 TIMES AND IT SAY FRAUD?. ARE YOU JOKING? . WHY ITS SO COMPLICATED TO PAY THE JOTFORM?

I TRIED TO PAY WITH THE SAME CARD AS BEFORE AND IT SAYS FRAUD TOO?

Hi mailtomisigarudadanone,

Thanks for getting back to us. I understand how frustrating this is. But, this is beyond our scope. I was going over the payment attempts made on the account. The first card shows a "Transaction Not Permitted" error and the other cards show "Issuer Suspected Fraud". That's why we recommend that you coordinate with the bank who issued the card to know why the payment gets blocked. We don't have any means to investigate deeper why the charges won't go through.

Thanks for your patience and understanding. We appreciate it.