I tried to upgrade but the payment failed

Selamat siang,

saya ingin melakukan paket berlangganan perak tapi gagal karena tagihan di billing debit card tidak muncul, mohon dibantu untuk pembelian paket tersebut. Terima kasih

Hi janmohzakkyunity,

Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Upon checking, the payment didn't go through because you reached the payment limit attempts. We've already reset your account, and we kindly ask you to try upgrading it again.

Keep us updated and let us know if you need any more help.