Anulowanie subskrypcji

  • matyldakurpiel
    Asked on 15 grudnia 2023 16:28

    Dzień dobry, błagam o anulowanie mojej subskrypcji, próbują mi pobrać z konta 119,99zł, a ja nie chciałam żadnej subskrypcji tylko jednorazowo użyć szablonu CV do pobrania za 3,90zł. Błagam o pomoc, nie mogę zapłacić tej subskrypcji bo mnie nie stać

  • Annaliza_O Jotform Support
    Replied on 15 grudnia 2023 18:38

    Hi matyldakurpiel,

    Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and am getting a result that it is a Standard/Free account with no payment history. Perhaps you are referring to another account. If so, please share with us the email address so we can check it on our end.

    Once we hear back from you, we'll be able to help you with this.