How to update the Stripe account integration on the account

  • Sylwia Giza - Gros
    Asked on 5 lutego 2024 18:07
    W styczniu zmieniła się nazwa firmy i nie potrafię nanieść zmiany w Stripe. Proszę o wskazówkę :)
  • Rhina Jotform Support
    Replied on 5 lutego 2024 18:08

    Hi Sylwia,

    Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. You can disconnect the old Stripe integration to connect your current and updated Stripe account. Let me show you how:

    1. In Form Builder, click on the Wand icon on the middle-right side of the page to open Payment Settings.
    2. In the Integration Wizard, click on the dropdown and select the option to Disconnect the payment integration. 

    How to update the Stripe account integration on the account Image 1 Screenshot 20

    3. After disconnecting, click on Connect and enter your new Stripe credentials.

    Give it a try and let us know how it goes.