Request for refund

Dzień dobry, miałam u Państwa wykupiony formularz i z tego co zrozumiałam jeśli mi się nie sprawdzi to gdy odstąpię od wyższego planu nie przekraczając miesiąca to zwrócicie mi Państwo pieniądze jednak tak się nie stało. Czy możemy jeszcze jakoś temu zaradzić?

Hi ogarniamkieceilece,

Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To request a refund for your last invoice, open this link and complete the form. After looking into your request, you'll receive an email from our team member. 

Give it a try and let us know if you need any other help.

Dziękuję, niestety w linku nie mogę prosić o zwrot ponieważ minął okres 30 dni. Anulowałam plan w odpowiednim momencie kiedy jeszcze nie minęło 30 dni ale w formularzu nie ma akceptacji ponieważ dzisiaj go wypełniam

Hi ogarniamkieceilece,

Canceling your subscription will only stop its auto-renewal but it won't automatically refund the payment made. Unfortunately, we cannot process a refund anymore if the payment has already exceeded 30 days when it was made. We will be able to process it if you have reached out to us and requested the refund before the 30-day refund window is up.

Let us know if you have any other questions.

Czy w takim razie mogę prosić o zwrot części kosztu ?

Hi ogarniamkieceilece,

Sorry but unfortunately, we don't process a partial refund. We can only process a full refund if the user requested it and it's within the 30-day refund policy window.

We appreciate your understanding on this. Let us know if you have any further questions.