Can I pay change subscription cycle and pay monthly?

  • joanasgfonseca
    Perguntado em 6 de fevereiro de 2024 às 05:16
    Se optar pela solução mensal, o pagamento é anual? Não dá para comprar só 1 mês?
  • Jessica Jotform Support
    Respondido em 6 de fevereiro de 2024 às 05:25

    Hi Joana,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. Now, let me help you with your question.

    About subscription cycle, you can pay in Monthly or Annually. If you would like to switch Monthly, you can simply toggle the option on top of the packages.

    Can I pay change subscription cycle and pay monthly? Image 1 Screenshot 20

    Let us know if you need more help.

  • joanasgfonseca
    Respondido em 6 de fevereiro de 2024 às 05:59

    And if I choose monthly, will I lose my data from one month to the other?

  • Neil Jotform Support
    Respondido em 6 de fevereiro de 2024 às 08:16

    Hi Joana,

    Thanks for getting back to us. Keep in mind that Jotform's subscription is recurring. So, you'll be charged every month until you cancel your subscription. Now, if you just want to have the service for a month, you will have to manually cancel your subscription. Also, you will not lose any data during the paid subscription. But there are limits to every plan that you have to consider. We also recommend downloading your data before canceling your subscription to avoid any data loss.

    Reach out again if you have any other questions.