I've deleted the uploads but the limit still hasn't reset

Utilizei todo meu espaço para uploads, agora apaguei todos os uploads para liberar mais espaço mas continua aparecendo que 100% do limite foi usado. O limite não volta ao apagar os envios?

Hi arianarochacomercial,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have recalculated your Upload Limit, and your account has been reactivated. Can you check again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Reach out again if there’s anything we can help you with.

The problem is solved!

I thought the problem was solved but when anyone tries to answer the form it says it exceeded the quota, even though in my account page the limit is 0/100

Here is the form link and a screenshot of what's happening
https://form.jotform.com/240245646631656

Hi Ariana,

Thanks for getting back to us. I've just tested your form and was able to view it without any issues. Check out the screenshot below to see my result:

I've cleared your form caches to see if that will fix the issue for you. Can you also clear your browser cookies and cache and test the form again?

Give it a try and let us know how it goes.