Meus formulários não voltaram a funcionar após exclusão de arquivos e do cache

Olá. Já liberei espaço e limpei o cache e meus forms ainda não estão funcionado. Podem me ajudar?

Olá Trabalho Aprovado,

Obrigada por contatar o Suporte da Jotform. Verifiquei tua conta e posso ver o que você está relatando. Realizei a recálculo interno dos teus limites e limpei o cache dos teus formulários. Teus formulários já devem estar funcionando novamente.

Estamos à disposição.

Hi Trabalho_Aprovado,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and can see that there's still uploads and submissions in your Form de aplicação para assessoria acadêmica. You can delete and purge submissions to free up space on your account in just a few steps. Let me first show you how to delete a submission:

1. In Jotform Tables, select the submission you want to delete.
2. Next, click on Delete at the top right side of the Tables page. 
3. Now, in the Confirmation window that opens, click on Move to Trash. 

Before deleting, make sure to download the submission first so you have a backup copy. Deleting submissions won’t free up space on your account, and they can be recovered within 30 days. After 30 days, they will be permanently removed. To free up space on your account, you can purge the submissions. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. Then, click on Trashed Entries.
3. Next, in the window that opens on the right side of the page, select the submission you want to delete, and then click on Delete Forever.
4. Now, in the Confirmation window that opens, click on Delete.

If your account upload limit is still showing as over the limit, it is also recommended to clear the form cache after purging the data.

Reach out again if there’s anything else we can help you with.